Leadership Lessons from Kaiser Pt 2

This past week Erica and I went to Kaiser for one of our anticipation appointments. You know, the appointments that never end before your first child is born! We are anticipating his arrival sometime in the next 5 weeks (realistically). Due date Sep 12 – actual date…anytime between now and when he comes.

I always like to read what businesses have on their walls. It is another issue of whether or not “what’s written on the wall, happens down the hall,” but at least you know they’re trying. I snapped this pic and thought it was a really interesting diagram of making customer service personal. What can we learn from this?IMG_1052


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